Winmodem
Problems
There are many reports from people having trouble
with their Winmodem. Here are some possible solutions:
Close all applications (press Ctrl + Alt + Del
and End all tasks, except Explorer and Systray)
Open Control Panel > Modems, then select the
Winmodem and if you have more than one installed Properties >
Ports > Uninstall
Note: If you have a Winmodem icon in Control
Panel, use that to Uninstall instead
In Control Panel select System and select the
Device Manager tab, and look for Unknown items and delete them
all
Check Ports and Modems and if Winmodem still
exists select Remove for this one also
In Windows Explorer, select your Windows 98 CD
and go to \ drivers \ modem \ 3com-usr \ winmodem and run the
wmregdel.exe file. Follow the on screen instructions
Select Start > Run > Shut Down
Turn off the power to your computer, wait for
about 20 seconds, then power back on. When you get the New hardware
detected wizard let it proceed, when appropriate select Have Disk,
and either point it to your Windows 98 CD or to the Winmodem drivers
you have on a floppy. Realize that if you use the drivers on the
Windows 98 CD that they are generic and you'll need to update
them later
The above should get your Winmodem working.
Note: be advised that if your (3Com) Winmodem
is in the 112501 or 112502 serial group that it is a known buggy
modem. I suggest you call 3Com on voice and ask for a replacement.
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Re-enable DosBox support after upgrading to
Windows 98
After upgrading to Windows 98, some Winmodems
will lose DosBox functionality. If your Winmodem supports DosBox,
please follow these steps to re-enable this feature:
Go to the Winmodem icon in Control Panel and
select the Port Settings tab and uncheck Enable Dos Boxes, press
the OK button.
Note: if you do not see the Enable Dos Boxes
section your Winmodem does not support this feature.
Repeat the process by going to the Winmodem icon
in Control Panel and select the Port Settings tab and this time
CHECK the Enable Dos Boxes box and press OK button. Restart your
computer.
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If you get an error message: There Is No WinModem
Found in Your Computer, see Microsoft Knowledge Base Article No.
Q188601.
Dell advises it's users to run the WinModem upgrade
utility before upgrading the operating system. See Dell Support.
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PCI Modem Does Not Work After Installing Windows
98
After you install Windows 98, your PCI modem
(Winmodem) may not be recognized. When this occurs, the PCI modem
may be listed as a PCI Serial Controller under Other Devices in
Device Manager. This behavior occurs because the Windows 98 CD-ROM
does not include drivers for PCI serial controllers. To resolve
this behavior, update the driver for the device, here's how:
Select Start > Settings > Control Panel
and double-click System
Select the Device Manager tab
Double-click the Other Devices branch to expand
it, select PCI Serial Controller, and then click Properties
Select the Driver tab, and then click Update
Driver
Click Next, click Search for a better driver
then the one your device is using now (Recommended), and then
click Next
Insert the driver disk or CD-ROM that was included
with your modem
Click to select the check box for the drive corresponding
to the media type (floppy disk drive or CD-ROM drive), and then
click Next
If you receive an Update Driver Warning dialog
box, click Yes
Click Next, click Finish, and then click Yes
to restart your computer
