OL98: Cannot Export to Personal Address Book
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The information in this article applies to:
Microsoft Outlook 98
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Note: These procedures only apply if you have installed Outlook
with the Corporate Workgroup/Other option. This option allows you
to use Messaging Application Programming Interface (MAPI) services.
To determine your installation type, on the Help Menu click About
Microsoft Outlook. In About Microsoft Outlook you should see "Corporate"
if you have the Corporate Workgroup installation.
Symptoms
Microsoft Outlook 98 does not display the option to export data
to a Personal Address Book (PAB) in the Import and Export Wizard.
More Information
Outlook supports importing from a PAB to the Contacts folder. If
a PAB exists prior to installing Outlook and is detected at first
run, it can be imported automatically.
Note: All duplicates in the source file will be imported. Multiple
imports will create duplicates as well.
A PAB can also be imported manually using the Import and Export
Wizard.
WORKAROUND
There are two methods that can be used to import Contact information
into the PAB. The first method employs the Address Book and is the
preferable method. The second method is included as an alternative.
NOTE: Contacts will only be imported if they include an e-mail
address or a fax number.
Method 1
This method assumes that the Outlook Address Book and PAB services
are present in the mail profile. If you are unsure of what is in
your Mail Profile, on the Tools menu, click Services. Outlook Address
Book and Personal Address Book will be listed here. If they are
not, click Add and click to select the service from the list.
Using the right mouse button, click the Contact folder you wish
to import and then click Properties.
On the Outlook Address Book tab, click to select "Show this
folder as and e-mail Address Book."
On the Tools menu, click Address Book.
In the box "Show names from the," click to select the
Contact list you wish to import. The first item in the list will
be selected.
Scroll down to the bottom of the list, and while holding the SHIFT
key down, click to select the last item in the list. The entire
list should be selected.
On the File menu, click "Add to Personal Address Book."
Your Contacts are now in the PAB.
Note: If this process is carried out more than once, you will have
duplicate entries in the Personal Address Book. Also be aware that
any information deleted from the PAB is unrecoverable. Use caution
when deleting items from the PAB.
Method 2
You can use this work around ONLY if you have access to a computer
that has Microsoft Outlook 97 installed. Outlook 97 has the option
to export to a PAB. The process requires that you export your Contacts
from Outlook 98 and then take the resulting file to a computer that
has Outlook 97 installed, and do the conversion there. You can then
take the resulting file to the Outlook 98 computer and add the PAB
to the mail profile.
Export Contacts from Outlook 98
On the File menu, click Import and Export.
Click Export to a file and then click Next.
Click to select Personal Folder File, and then click Next.
Click to select the Contact folder you wish to convert to a PAB,
and click Next.
Type the path and filename for the exported file. Note the path
and file name for later reference. Click Finish.
The resulting file has a .pst filename extension. Copy the file
to a computer that has Outlook 97 installed. Also, copy the current
Personal Address Book to the same computer.
Outlook will export the contacts to the PAB listed in your mail
profile. The export wizard does not allow you to choose a new PAB
in which to export. On the Outlook 97 computer, you must modify
the current mail profile to point to the PAB that was copied from
the Outlook 98 computer. After the export has been completed, you
can then modify the mail profile to use the original PAB.
Change the Personal Address Book for Import in Outlook 97
On the Tools menu, click Services.
Click to select Personal Address Book, and then click Remove. This
will remove the original PAB from the current mail profile. Once
the import procedure is finished, repeat these steps to add the
original PAB to the mail profile.
Click Add. Click to select Personal Address Book, and click OK.
Type the path to the PAB that was copied from the Outlook 98 computer,
and then close all dialog boxes. Quit and then restart Outlook,
for the changes to take effect.
Export Contacts to the PAB in Outlook 97
In Outlook 97 on the File menu, point to Open Special Folder, and
then click Personal Folder.
Locate and click to select the Personal Folder created in the steps
above and then click OK. A new window will open.
On the File menu, click Import and Export.
Click to select Export to a file, and then click Next.
Click to select the Contact folder that is to be converted to a
PAB. Click Next.
Click to select Personal Address Book, and then click Next.
Click Finish.
The Contacts are now exported to the current Personal Address Book.
Copy this file to the computer that has Outlook 98 installed, and
add it to the mail profile.
Note: Windows Messaging only allows one Personal Address Book per
mail profile.
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