OL98: Smart Quotes May Not Display Correctly
The information in this article applies to: Microsoft Outlook
98
Symptoms
Quotation marks do not display correctly. They appear as garbled
text or as question marks.
Cause
You are using Microsoft Word 97 as your e-mail editor with Smart
Quotes enabled. The receiving e-mail client does not support the
Windows code page.
Resolution
To display the quotation marks correctly, choose one of the following:
Disable the Smart Quotes feature in Word. Do not use Word as your
e-mail editor.
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